All OEMs are replaced by us, you don't need to contact the manufacturer, all products are guaranteed for 3 years
We are for business users, we do not accept 30-day refunds, we accept replacement .
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within seven working days . If the items are visibly damaged on receipt, we recommend that you record this on the carrier's delivery note. Items should be returned in their original packaging, where possible, complete with all accessories and documentation. If the original packaging is damaged beyond reuse, items should be returned in suitable packaging to ensure the item is not damaged in transit.
Once received back into our warehouse, we'll issue a replacement. The cost of returning the goods to our warehouse is the responsibility of the customer
Items Faulty on Arrival
If your purchases are faulty on arrival, we request that you inform us within 7 days of receipt if you wish to receive a full refund (please note that for our business customers, this is 7 days). Items should be made available for collection or returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement . We test returned items, and if a returned item is found not to be faulty by our technicians, we will return the item to you
Items Faulty after 30 days
If any of your purchases develop a fault, and it's more than 30 days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. hddsuppler will always accept your item back within the first 36 months to assess the fault. If the item is faulty, we'll fix it, replace it.
All OEMs are replaced by us, you don't need to contact the manufacturer, all products are guaranteed for 3 years
As a consumer, you have legal rights in relation to products which are faulty, not as expected, of satisfactory quality, or fit for purpose. We offer resolutions according to the timelines outlined by the Consumer Rights Act 2015. Nothing in these terms will affect your legal rights.